Patrick Decoste
Major Incident & Problem Management Lead @Definity
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WORK HISTORY
Major Incident & Problem Management Lead @Definity
Kitchener, ON, CA
EDUCATION
Saint Lawrence High School
OSSD
Fleming College
Computer Support Technician Diploma
Fleming College
Information Networks Technician Diploma
SKILLS
ABOUT PATRICK DECOSTE
Goal-oriented IT Professional with over 20 years of experience in project management, incident management, network operations, technical support and customer support. Demonstrated problem solving abilities, proficient at delivering exceptional results and interpersonal skills that have driven my success. Well developed transferable skills that include time management, organization, ITIL, problem solving, networking, customer service, technical support, Linux, Shell scripting and decision making. Respected people leader who is able to lead others in high-demand situations and ensure service level targets are met. Possesses analytic, creative and critical thinking skills. Managed projects that required solid IT expertise. Proven success in initiating and promoting interpersonal relations that help build and motivate staff development. Able to analyze situations and data effectively. Incident management skills that help isolate and identify root cause. Expert at tracking service related issues, identifying root cause and translating complex statements into clear, understandable and actionable steps. Highly effective in collaborating and multitasking with support staff to ensure optimum performance and delivery. Expertise in: Incident Management Project Management Communications Service Delivery Problem Investigations Network Operations and Support
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