Prashant Bhatnagar

About Prashant Bhatnagar

A versatile Business leader is adept in delivering strategic advantage with 21 years of work experience in Operations, Strategy, and Analytics. Have been instrumental in setting up and leading Operations, Quality, Analytics, and BI functions from scratch for both start-ups and large organizations in various sectors such as Collections, Tech Support, BFSI, Sales (Tele and Field), Telecom. Have been responsible for bringing about transformational changes leading to organizational growth improvement by increasing Top Line and reducing Bottom Line Revenue, and Enhanced User Experience. Specialization in driving innovation in product development strategy, monetization of the products, and leading sustainable process improvement projects. Service Delivery, P&L Ownership, Process Improvement, Business Process Re-engineering, Lean Six Sigma Green Belt, User Experience, Customer Retention, Payment Gateway Management, Vendor Management, Client Management, and Project Management. I live by \"Leaders probe and push with a curiosity that borders on skepticism, making sure their questions are answered with action\" Jack Welch.\"

Experience

1. Service Delivery Leader

   Tech Mahindra

   Jan 2024 — Present

Education

• Patial Aviation club

  Commercial Pilot , Aviation/Airway Management and Operations

• University of California, Berkeley

  Business Analytics

  2019 — 2019

• Sikkim Manipal Institute of Technology - SMU

  Information Technology

  2009 — 2012

• East Side Union High School

  High School, Science

  1993 — 1995

• Delhi University

  BS COMPUTER SCIENCE, Computers

  1995 — 1998

Skills

• Process Improvement
• Management
• Team Building
• Vendor Management
• Management Consulting
• Team Leadership
• Business Process Improvement
• Offshoring
• Bpo
• Customer Service
• Business Strategy
• IT Strategy
• Client Services
• Outsourcing
• IT Management
• Business Management
• Business Development
• Strategic Planning
• Service Delivery
• IT Service Management
• Project Management
• Business Analysis
• Leadership
• Project Planning
• Pre-Sales
• Team Management
• Strategy
• Transitions
• Transition Management
• P&L Management
• Customer Relationship Management (Crm)
• Process Migration
• Competitive Analysis
• Business Process Outsourcing (Bpo)
• New Business Development
• Operations Management
• Program Management
• IT Operations
• Performance Management
• Financial Services