Patrick Barron
Academy Innovation and Training Solution Design Consultant @Bank of America
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WORK HISTORY
Academy Innovation and Training Solution Design Consultant @Bank of America
Atlanta, GA, US
Led the implementation and deployment of iCoach, Bank of America\'s new artificial intelligence (AI) conversation simulator, an interactive digital coaching tool designed to upskill employees on client conversation best practices•Serve as lead iCoach product manager, including tracking and maintaining product road-map, coordinating with internal and external technology partners to deliver Agile product enhancements, and analyzing usage and VOC data to identify product malfunctions, adoption opportunities, and opportunities for UX improvements•Defined iCoach KPIs and lead analysis of all iCoach reporting metrics, including calculating user improvement metrics, measuring usage trends, and delivering key insights to leadership•Troubleshoot all tech issues with internal/external partners. Recent examples include identifying and resolving incompatibility with BofA proxy servers and coordinating with the vendor to remediate failures during usage spikes•Manage vendor relationship and serve as the iCoach subject matter expert for the team, training new hires on how to project manage the creation of iCoach simulations
EDUCATION
Georgia Tech Scheller College of Business
Master of Business Administration - MBA, Marketing, Business Analytics
The Washington Center for Internships and Academic Seminars
Academic Internship Semester
Furman University
Bachelor of Arts, Political Science & Urban Studies
SKILLS
ABOUT PATRICK BARRON
Strategic problem solver with over 10 years of experience across government, politics, and the financial services industry. Delivers enterprise-wide training as lead product manager for iCoach, the Academy at Bank of America’s artificial intelligence (AI) powered conversation simulator. Analyzes mountains of data to tell our story and to drive solutions from ideation to implementation. Always willing to get my hands dirty to solve my organizations’ most challenging problems. Georgia Tech MBA | Lean Six Sigma Green Belt
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