Payton Howard
Systems Analyst & Adjunct Professor @ Sacred Heart University | MS in Cybersecurity
- Role
- Systems Analyst at Sacred Heart University
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
Experience
Systems Analyst
May 2025 — Present · Fairfield, CT, US
Provide software application support across a wide range of university systems by delivering prompt issue resolution, user training, and clear technical documentation. Serve as a primary support contact for the university’s academic platform, Blackboard, ensuring a seamless experience for faculty, staff, and students. Administer the university’s IT Service Management (ITSM) platform, TeamDynamix, to manage and resolve application support requests efficiently. Troubleshoot technical issues, escalate complex cases when appropriate, and collaborate with vendors to implement sustainable solutions. Maintain system security through careful administration of user accounts and permissions, and support user onboarding to ensure smooth transitions to enterprise applications. Contribute to system enhancements and process improvements in collaboration with senior analysts, while upholding a high standard of customer service in all end-user interactions.
Education
University of Connecticut
Geographic Information Science & Computer Science
Sacred Heart University
Master of Science - MS, Cybersecurity
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