Payel Thapa

About Payel Thapa

I help recruitment teams uphold the highest standards of compliance, ethics, and operational efficiency — ensuring that every process serves both people and purpose.Over the past few years, I’ve led teams that not only met but consistently exceeded audit and compliance targets, while fostering a work culture built on trust, accountability, and care. I’m passionate about designing systems that balance structure with empathy, where performance thrives without compromising well-being.My journey hasn’t just been about professional milestones — it’s also been one of personal growth and resilience. Having overcome my own challenges with confidence and self-worth, I’ve learned that true leadership begins with empathy, authenticity, and continuous learning. Those principles now guide how I train, mentor, and empower my teams every day.Currently, I’m pursuing ACCA to deepen my understanding of finance and compliance, alongside Product Management in AI (Generalist & Agentic AI) at BitSoM, where I’m exploring how emerging technologies can revolutionize decision-making, operations, and people-first leadership.I believe in: • Integrity in every process — doing the right thing, always • Empowering people — leading with empathy and clarity • Driving excellence through systems — creating mechanisms that deliver results • 🤖 Embracing innovation — integrating AI and data to enhance efficiency and impactIf you’re passionate about ethical leadership, operational excellence, or the evolving intersection of AI, compliance, and human-centered management, let’s connect — I’d love to exchange ideas.

Experience

1. Sales and Compliance Team Leader (Caritas)

   QX Global Group

   Aug 2023 — Present

   Key Achievements & ResponsibilitiesSales & Operations Leadership • Lead cross-functional collaboration with NHS clients, ensuring seamless staffing operations and 100% fulfilment of nurse shift requirements. • Manage and analyse performance reports for a 7-member team, ensuring data accuracy, process transparency, and continuous improvement. • Implemented structured training and performance coaching, improving individual productivity by 20% and reducing operational errors by 15%. • Consistently met and exceeded monthly KPIs and SLAs, maintaining error-free delivery rates across all recruitment operations. • Strengthened client relationships, identified growth opportunities, and contributed to a 10% increase in client satisfaction scores through proactive communication and service optimisation.Compliance & Risk Management • Direct a compliance team of 7 specialists, ensuring 100% adherence to UK Safe Recruitment and NHS framework standards. • Reduced audit discrepancies by 30% through weekly quality reviews, team coaching, and enhanced documentation accuracy. • Collaborate with Director-level consultants to align compliance standards with business strategy and operational excellence goals. • Conduct regular internal audits and risk assessments, identifying and mitigating non-compliance risks before external audits. • Prepare and present detailed compliance performance reports to senior management, translating insights into actionable process improvements. • Stay updated with UK employment and healthcare compliance laws, delivering timely training sessions to the team on new policies and legislative changes.Key Skills:Compliance Management | Team Leadership | Process Improvement | Audit & Risk Mitigation | Stakeholder Management | Data-Driven Decision Making | Training & Development | KPI Achievement | Recruitment Operations | Client Relationship Management

Education

• Imarticus Learning

  ACCA, Accounting and Finance