Payam Ajami

Product Manager @CHECK24 Vergleichsportal

Munich, DE

Redesigning the After-Sales Process for Customer Support- Optimization of after-sales processes through customer feedback and analytics via the customer portal- Leading UX/UI improvements for the customer support back-office tool- Designing a ticketing (task management) system for improved prioritization of customer issues2. Automation of After-Sales Processes using ML & LLM- Collaborating with data science teams, engineers, and stakeholders to prioritize use cases- Optimizing ML models using performance metrics and user feedback- Integrating feedback systems for continuous improvement of ML/LLM models- Automating email processing with no-code tools such as Power Automate- Integration of LLM as a copilot in the customer support back-office to suggest next best actions3. Cross-functional Collaboration & Agile Product Development- Facilitating communication between business stakeholders and tech teams to ensure smooth decision-making processes- Managing the product roadmap and vision in close collaboration with stakeholders- Leading agile product development

Ulm University

Master's degree, Advanced materials (nano material)

Amirkabir University of Technology - Tehran Polytechnic

Bachelor's degree, Polymer Engineering and Science