Payal Trivedi

WORK HISTORY

EDUCATION

ABOUT PAYAL TRIVEDI

Graduated with 8 years of multidisciplinary academic experience with professional experience in Service Industry. I am at my best when I work with team. • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. • Develop cost-effective and creative sourcing strategies to continually build a diverse pipeline of top potential customer. • Stay current with industry and trends and compensation data. • Continually build brand awareness in the market by holding and attending career fairs. • Answered customer telephone calls promptly to avoid on-hold wait times. • Offered advice and assistance to customers, paying attention to special needs or wants. Liaised with customers, management, and sales team to better understand customer needs and recommended appropriate solutions. • Educated customers about billing, payment processing and support policies and procedures. Maintained up-to-date knowledge of product and service changes. • Created and maintained detailed database to develop promotional sales. • Manage the employee benefits program • Be able to investigate disciplinary issues, complaints, and discipline if needed • Coordinate employee reviews and appraisals process • Proactively source passive candidates through a variety of channels including social media. • Develop and maintain a strong relationship with all candidates to keep them engaged through the hiring process. • Build strong relationships with key managers to partner on recruitment initiatives and provide with high quality candidates to help drive business results. • Provide exceptional customer service to internal and external stakeholders including a high level of service • Tracked changing software and technologies with potential to impact according to requirements. • Troubleshot problems with software, hardware, and networking for users. • Identified trends in amazon associate requests and helped management get ahead of ongoing problems. • Creating and resolving tickets for troubleshot • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. • Delivered exceptional customer service to every associate by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. • Maintain reports and reporting to higher management on daily basis. • Attending meetings and taking MOM for weekly calls.