Payal K. Pande

Customer-focused Marketing & Strategy Leader | Expertise in Loyalty, Customer Engagement and Strategic Partnerships | Ex American Express, IHG, Deloitte

Role: Vice President of Customer Engagement and Loyalty at GoTo Foods
Location: Atlanta, GA, US
LinkedIn followers: 500 followers

OtherView LinkedIn profile

About Payal K. Pande

Results-driven business leader with 20 years of experience designing and launching transformational products and partnerships that drive customer acquisition, loyalty, and engagement. Proven track record at IHG, American Express and Deloitte of leading change in matrixed organizations, developing actionable strategies, and building high-performing teams that deliver strong business results. Authentic leadership is my superpower. Empowering others is my passion. AREAS OF EXPERTISE:Loyalty Programs & Rewards | P&L Management | Value Proposition Development | Revenue and Profit Growth | Relationship Marketing

Experience

Vice President of Customer Engagement and Loyalty
GoTo Foods
Apr 2024 — Present · Atlanta, GA, US
Leading the loyalty strategy for GoTo Foods and responsible for accelerating the commercial performance for all seven of our iconic brands through customer engagement and loyalty.

Education

University of Michigan
Bachelor of Arts, Economics

Skills

Analytics
Business Strategy
Strategic Partnerships
Financial Analysis
Competitive Analysis
Segmentation
Market Analysis
Financial Modeling
Project Management
Financial Services
Marketing Research
Management Consulting
Product Development
Cross-Functional Team Leadership
Strategy
Competitive Intelligence
Marketing
Valuation
Product Management
Corporate Development
Business Process Improvement

Contact information

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Work email
•••••@gotofoods.com
Personal email
•••••@•••••.com
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Current company

GoTo Foods

Food and Beverage Services · 20K employees · Founded 2004 · Atlanta, Georgia, United States

Atlanta-based platform company GoTo Foods (formerly known as Focus Brands) is a leading developer of global multi-channel foodservice brands. As of December 28 , 2025, GoTo Foods, through its affiliate brands, is the franchisor and operator of over 7,300 restaurants, cafes, ice cream shoppes and bakeries in all 50 states and in 71 countries and territories under the Auntie Anne’s®, Carvel®, Cinnabon®, Jamba®, Moe’s Southwest Grill®, McAlister’s Deli® and Schlotzsky’s® brand names, as well as the Seattle’s Best Coffee® brand on certain military bases and in certain international markets. The iconic GoTo Foods brands benefit from strong enterprise growth engines, including marketing, digital, technology and franchise sales & development to propel growth and brand performance. Please visit www.gotofoods.com to learn more.   GoTo Foods is proud to be Certified™ by Great Place To Work®, the most definitive “employer-of-choice” recognition, and the only recognition based entirely on what employees report about their workplace experience for the second consecutive year.

gotofoods.com

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About Payal K. Pande

Experience

Vice President of Customer Engagement and Loyalty

Education

University of Michigan

Skills

Find verified contacts for anyone on LinkedIn