Payal Jeswani
Program Manager @Startree
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WORK HISTORY
Program Manager @Startree
Streamlined Data Engineering team operations by implementing Jira automations, significantly reducing manual administration overhead across the team- Coordinating SaaS release planning and V1 to V2 data migration across Engineering, Product, Customer Success, and Leadership teams
EDUCATION
Raffles College of Design and Commerce
Bachelor's degree, Fashion/Apparel Design
University of the Arts London
Summer Courses Certification, fashion styling
Institute of Management Technology, Ghaziabad
postgraduate management, sales and marketing specialized in Digital marketing
SKILLS
ABOUT PAYAL JESWANI
I’m a relationship-driven Customer Success & Account Manager with over 5 years of experience helping B2B SaaS and e-commerce clients grow, retain, and expand their accounts — across both domestic and cross-border markets.Throughout my career, I’ve owned full post-sale relationships for Mid-Market and SMB clients, managing $2.5M+ in ARR, achieving 118% Net Revenue Retention, and securing multi-year renewals (including a $250K renewal with a strategic e-commerce partner). I specialize in driving value through strategic success planning, QBRs, and performance insights — while also identifying and executing upsell/cross-sell opportunities.Whether partnering with C-level stakeholders, optimising onboarding, or navigating Amazon marketplace strategy, I bring a consultative approach grounded in data, collaboration, and long-term growth. Strengths: Account Management, Digital Advertising, Client Retention, Revenue Growth, E-commerce, Cross-Border Payments, Direct Sales, Strong Negotiator. Tools: Salesforce, HubSpot, Tableau, Gainsight, Intercom, Notion, Gong, ApolloI’m currently exploring Account Management opportunities where I can combine my client success mindset with strategic revenue ownership. Let’s connect!
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