Payal Chawla
Principal Professional Services Consultant @Skillsoft
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WORK HISTORY
Principal Professional Services Consultant @Skillsoft
NB, CA
Development of Services Solutions to support implementation of products and technology - Management of Specific Projects from discovery to presenting capabilities to determining scope, crafting solutions and creating proposals- Defining Service requirement associated with Learning - Scoping Service Opportunities for Learning and Development - Managing ongoing relationships with Customers
EDUCATION
Jaswant Modern Sr Sec School, Dehradun
Senior Secondary, Commerce
Hemwati Nandan Bahuguna Garhwal University
M Com, Commerce, Accounts, Economics
ABOUT PAYAL CHAWLA
I help organizations turn workforce capability into a strategic growth engine. With over 23 years of global experience across professional services, consulting, talent development and learning technology, I partner with organizations to design and scale solutions that accelerate skills transformation, platform adoption, and measurable business outcomes. My work sits at the intersection of professional services strategy, workforce transformation, and technology-enabled learning ecosystems. I specialize in building repeatable consulting offerings, productizing services, and establishing scalable delivery models that help organizations realize faster value from their technology and talent investments. Over the course of my career I have: • Productized professional services solutions that created new revenue streams across leadership development, AI literacy, data capability, and technical onboarding • Established global delivery practices and program governance frameworks supporting professional services excellence • Standardized services sales practices including solution scoping, SOW frameworks, and margin management models • Partnered closely with Sales, Customer Success, and Product teams to drive adoption, customer value realization, and expansion opportunities • Pioneered emerging advisory offerings including Skills-Based Organization consulting services aligned to evolving workforce trends I have led global initiatives spanning North America, Europe, and Asia-Pacific, working with large enterprises navigating digital transformation, AI adoption, and workforce capability modernization. I’m particularly passionate about the future of AI-enabled learning, skills acceleration platforms, and services models that help organizations translate technology investments into real workforce impact. Always open to conversations about professional services leadership, workforce transformation, and the future of skills.
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