Payal Soni

AWS Developer | Amazon Connect & AWS Lex Specialist | Contact Center & Conversational AI Solutions || Management Consulting Analyst Accenture || IITG’22

Role: Management Consulting Analyst at Accenture
Location: Bengaluru, KA, IN
LinkedIn followers: 500 followers

General Business & ManagementView LinkedIn profile

About Payal Soni

AWS & Contact Center Developer with 3+ years of experience building cloud-native, serverless, and conversational AI solutions for enterprise-scale contact centers.I specialize in Amazon Connect, AWS Lex (chat & voice bots), AWS Lambda (Node.js), CloudFormation, API Gateway, S3, and CloudWatch, with hands-on experience designing end-to-end IVR and chatbot solutions. My work focuses on creating scalable, reliable, and automation-driven contact center architectures that improve customer experience and reduce operational effort.I have delivered full-cycle contact center implementations and integrations including Amazon Connect platforms, backend automation, and cloud infrastructure provisioning. From conversational flow design to backend logic and monitoring, I build solutions that are production-ready and easy to scale.Currently working at Accenture, I collaborate closely with product owners, architects, and business teams to translate requirements into efficient AWS solutions. A graduate of IIT Guwahati, I bring strong problem-solving skills, an ownership mindset, and a passion for cloud and conversational AI technologies.Skills: Amazon Connect · Amazon Lex · AWS Lambda · CloudFormation · API Gateway · S3 · CloudWatch · IVR · Chatbots · Voice Bots · Contact Center Integration

Experience

Management Consulting Analyst
Accenture
May 2024 — Present

Education

Indian Institute of Technology, Guwahati
Bachelor of Technology - BTech, Chemistry

Contact information

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Current company

Accenture

Business Consulting and Services · 10K employees · Grand Canal Harbour, Dublin 2, IE

Accenture helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 786,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to deliver end-to-end solutions and measurable outcomes at scale. Through our Reinvention Services, we offer broad expertise across Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients and generated approximately $70 billion in FY25 revenue. Visit us at accenture.com. This LinkedIn company page is moderated. When engaging with Accenture, we encourage everyone to: - Use common courtesy and be respectful of others. - Create your own original content and avoid content that you know to be fraudulent. - Never repost someone else's copyrighted work, unless you have permission. - Never post personal, identifying, or confidential information. We reserve the right to delete comments or posts we deem to be: - Profane, obscene, inappropriate, offensive, abusive material. - Spam, repeated comments and commercial messages and personal advertisements. - Discriminatory or that contain hateful speech of any kind regarding age, gender, race, religion, nationality, sexual orientation, gender identity or disability. - Threats; personal attacks; abusive, defamatory, derogatory, or inflammatory language; or stalking or harassment of any individual, entity or organization. - False, inaccurate, libelous, or otherwise misleading in any way.

accenture.com

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About Payal Soni

Experience

Management Consulting Analyst

Education

Indian Institute of Technology, Guwahati

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