Payal Razzaq

WORK HISTORY

EDUCATION

ABOUT PAYAL RAZZAQ

23 years of managing Operational processes & Training & Development, Extremely deadline oriented, adept at using innovation to measure and manage performance & enable continuous learning thereby eliciting excellence in delivery to achieve business goals. Exceptional skills in strategic planning for cost reduction and streamlining operations through process improvement initiatives. Especially skilled at nurturing talent & managing large cross-functional teams. Experienced in mapping & blue printing of the processes as per QMS guidelines and directing and Auditing cross-functional teams to monitor implementation of systems and processes. Area of expertise • Project Management and Leadership • Process Management and Risk Management • Leadership and management • Adaptability and flexibility • Professionalism and work ethic • Positive attitude and energy • Effective communication • Computer and technical literacy • PAR [ PROBLEM- ACTION- RESULT] • Interpersonal abilities • Fluent in Computer Skills [ Word/ Excel/ PowerPoint] • Documentation Personnel for Operations Manuals. • Knowledge of Regulatory regulations and Management Systems • Preparing an Airline / Operating department for Audit (External and Internal) IOSA Audit [20••••17] • Lead DGCA- Regulatory and other airline Audits. • Knowledge of Quality and Compliance system • Revision to SMS manual as per ICAO Doc 9858 edition 4 • Operation management of all SEP Trainers. • SMS Training for all operational staff Certification • Team Building • Leadership Training • Problem solving workshop • 7 habits of highly effective people. • Achievement Motivation Workshop • SMS Training • Enhanced IOSA Auditing Course • IATA Auditors Course • Train the Trainer • Professional Make up Artist