Payal Nath
Guest Relations Executive @Apollo Hospitals
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WORK HISTORY
Guest Relations Executive @Apollo Hospitals
Guwahati, IN
Key Responsibilities:1.*Patient Welcome and Orientation*: Welcome patients and families, provide orientation, and ensure they have a comfortable and stress-free experience.2.*Customer Service*: Respond to patient inquiries, resolve concerns, and provide timely feedback.3.*Patient Feedback and Complaints*: Collect patient feedback, address concerns, and escalate complaints to relevant departments.4.*Hospital Tours and Directions*: Provide hospital tours and directions to patients, families, and visitors.5.*Collaboration with Hospital Staff*: Work closely with hospital staff to ensure seamless communication and resolve patient concerns.6.*Patient Satisfaction Surveys*: Administer patient satisfaction surveys and provide feedback to hospital staff.7.*Quality Improvement Initiatives*: Participate in quality improvement initiatives to enhance patient satisfaction and experience.
EDUCATION
Frankfinn Institute of Air Hostess Training
Diploma in hospitality management , Hospitality Administration/Management
Frankfinn Institute of Air Hostess Training
Amadeus
Indira Gandhi National Open University
Bachelor of Arts - BA, BA in general
Indira Gandhi National Open University
MBA in Healthcare and Hospital Management , Business Administration, Hospital and Healthcare Management
Rajkiya Sarvodaya Kanya Vidyalaya
High school , Science
ABOUT PAYAL NATH
Dedicated Healthcare Professional & Guest Relations Expert*With 5 years of experience in the healthcare industry and a passion for delivering exceptional patient experiences, I excel as a Guest Relations Executive. My unique blend of clinical and hospitality expertise enables me to provide compassionate, personalized care to patients, families, and healthcare teams.*Key Strengths:*- Patient-centric approach- Excellent communication & interpersonal skills- Strong problem-solving & conflict resolution abilities- Proficient in hospital operations & patient flow management- Proven track record of improving patient satisfaction & loyaltyAs a seasoned Guest Relations Executive, I\'ve successfully- Coordinated patient care services, ensuring seamless transitions and exceptional experiences- Built strong relationships with patients, families, and healthcare teams, fostering trust and loyalty- Resolved complex patient complaints and concerns, improving satisfaction and reducing grievances- Collaborated with interdisciplinary teams to implement process improvements, enhancing patient care and satisfaction*Let\'s Connect!*If you\'re looking for a dedicated, patient-focused professional with a passion for delivering exceptional experiences, let\'s connect! I\'m excited to explore new opportunities and collaborate with like-minded professionals.
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