Payal Mendhe
Customer services executive
- Role
- Customer Service Executive at Allcargo Logistics
- Location
- Nagpur, MH, IN
- LinkedIn followers
- 500 followers
About Payal Mendhe
4 years of professional experience in customer service, operations management, and…
Experience
Customer Service Executive
Jan 2022 — Present · Nagpur, IN
Customer Connect – Daily, Weekly, Monthly• On-time Quality response to each and every email to the customer• Communicating with customers until the resolution• Forwarding complaints/leads to the concerned department• Generating higher leads and revenue through e-mail• Acknowledging on Customer\'s Web Complaint Issue Resolution• Focusing on Complaint resolution within 24 hours• Booking and tracking shipments with the Customer and agents.A result-oriented professional with over 5 years of experience in operations management, process improvement, and people management, consistently driving performance and customer satisfaction.Successfully led multiple client transitions, with hands-on expertise in inbound/outbound calls, core chat support, and blended service processes, ensuring seamless knowledge transfer and operational continuity.• Preparing and verifying air waybills (AWBs) and other required documents.• Coordinating pickups and deliveries to/from airports.• Ensuring compliance with domestic air cargo regulations (e.g, IATA, customs).• Handling exceptions or delays and communicating updates to clients.
Education
Rashtrasant Tukadoji Maharaj Nagpur University (RTMNU)
Bachelor of Commerce - BCom
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