Payal Malhotra
Global Transformation | Pricing, Procurement & Finance Strategy | Healthcare & Services | Genpact
- Role
- Project Manager at Genpact
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Payal Malhotra
I am a transformation and operations leader with 14+ years of experience across global organizations including Genpact, Capgemini, BT, and HCL.My work sits at the intersection of pricing, procurement, and operations strategy, where I lead initiatives that improve adoption, strengthen governance, and deliver measurable revenue and margin impact.Currently, I work as a Project Manager – Global Pricing & Indexation for a healthcare client, leading a multi-region rollout (EMEA, LATAM, APAC) of pricing and indexation initiatives. My role involves partnering with senior stakeholders across Finance, Commercial, Product, and Sales to translate strategic objectives into structured execution roadmaps and adoption outcomes.Prior to this, I have led large-scale billing, deductions, and order management operations, managing teams of up to 30 professionals and driving process improvement, automation, and stabilization across complex portfolios.I am particularly interested in consulting-led roles focused on procurement transformation, pricing strategy, commercial excellence, and operating model improvement, where structured problem-solving and stakeholder alignment drive sustainable business outcomes.
Experience
Project Manager
Jan 2026 — Present · Noida, IN
Strategy and transformation professional with 14+ years of experience, including 8 years at Genpact, delivering enterprise-scale initiatives across pricing, procurement, finance, and operations within healthcare and global services environments.Currently working as a Project Manager – Global Pricing & Indexation, partnering with Finance, Commercial, Product, and Sales leadership to drive pricing strategy, governance, and multi-region adoption. Known for translating complex business challenges into structured roadmaps, measurable outcomes, and scalable operating models.Core strengths include:• Global transformation & operating model design• Pricing, procurement & finance transformation• Strategy & operations execution• Enterprise program governance & stakeholder leadership• KPI frameworks, dashboards & decision enablementDriven by impact, value realization, and sustainable change across complex, global organizations.
Education
Indian School of Business and Finance
PGPM, Accounting and Finance
2010 — 2012
Guru Nanak Dev University
Bachelor of Computer Applications, Computer Science
2007 — 2010
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