Payal Jha

About Payal Jha

With over a decade of experience in business analysis and process optimization, I am currently a Senior Business Analyst at Flagstar Bank. My core competencies include customer relationship management, risk analysis, and business process improvement. I am committed to aligning business needs with innovative solutions that foster operational efficiency and compliance. Through collaboration, I aim to deliver actionable insights and implement strategies that support organizational goals and client satisfaction. At Flagstar Bank, I lead efforts in preparing Business Requirement Documents (BRD) and translating them into functional specifications and test plans. By conducting gap analyses and facilitating cross-functional requirement workshops, I contribute to process enhancement and compliance alignment. I also design business process flow diagrams and current-to-future state models, ensuring a seamless transition during project transformations.

Experience

1. Senior Business Analyst

   Flagstar Bank

   Jun 2025 — Present · Troy, MI, US

   Responsible for preparing the Business Requirement Document (BRD) and then translating into functionalspecifications and test plans. Closely coordinated with both business users and developers for arriving at a mutually acceptable solution. Conducted gap analysis for vendor management workflows, identifying process inefficiencies and recommending solutions for improved operational compliance. Created business requirements elicitation sessions with cross-functional teams, ensuring traceability acrossdocumentation (BRD, FSD, RTM). Created business process flow diagrams and current-to-future state models to align with project transformation goals. Conducted internal control and EUC (End-User Computing) risk assessments, documenting control effectivenessand recommending remediation strategies to strengthen governance. Supported Commercial Lending and Credit Underwriting initiatives by gathering business requirements, analyzing gaps, and documenting functional/technical specifications. Executed design and operating effectiveness testing for internal controls, ensuring compliance with SOX, regulatory, and enterprise risk standards. Partnered with Treasury, Risk, and Compliance teams to assess model and non-model risks, implementingcorrective measures and reporting metrics. Built risk/control reporting dashboards to track remediation status, highlight control gaps, and present findings to senior stakeholders. Created process re-engineering initiatives to streamline credit workflows, reducing manual errors and improvingregulatory compliance. Collaborated with cross-functional stakeholders (Risk, Audit, IT) to ensure alignment of remediation activities with business objectives.

Education

• Ahmedabad University

  Bachelors of Computer Science, Computer Science

• St Joseph's University

  Master of Science - MS, Computer Science