Payal Baldawa

Finance Associate @Addnode India

Pune, IN

Manage accounts for Nordics (Sweden, Norway, Finland, France, Simuleon), Benelux, and US, overseeing end-to-end Accounts Receivable activities· Manage end-to-end Order-to-Cash (O2C) processes, including invoicing, collections, cash applications, and bank reconciliations across multiple currencies· Handle bank bookings across multiple currencies including SEK, USD, EUR, NOK and CAD as well process refund· Perform daily bank bookings, maintain up-to-date records of transactions and account balances· Prepare monthly cash flow statements for financial tracking· Issue and update invoices in response to customer inquiries and discrepancies, deliver accurate account statements to ensure clarity in financial details· Proactively send dunning letters and automated/manual payment reminders to improve collections· Implement automated collection letters using Microsoft Dynamics· Send both automated and manual payment reminder letters to customers for overdue invoices· Maintain detailed and organized Excel sheets to record and track all customer information, including account details, payment history and communication logs· Identify and escalate critical customer issues to account owners for prompt resolution and customer satisfaction· Ensure clear communication with customers regarding the refund status, foster trust and transparency· Assist new joiners through setup procedures, policy familiarization and role-specific responsibilities

Chintamanrao Institute of Management and Research

Bachelor of Business Administration - BBA, Finance