Payal Aggarwal
Senior Manager at EXL | Delhi School of Economics | KPMG | Hans Raj
- Role
- Senior Manager at EXL
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Payal Aggarwal
With ~7 years of experience as a dynamic consultant, I specialize in delivering strategic insights and advanced analytics solutions across banking, retail, and sports sectors. My expertise encompasses strategy consulting, data augmentation, business intelligence, and data science modeling, enabling organizations to drive revenue growth, enhance operational efficiency, and foster data-driven decision-making.In the banking and retail domains, I have led initiatives that optimized revenue streams, streamlined workflows, and automated reporting systems, resulting in significant cost reductions and improved stakeholder engagement. My work in outbound calling optimization and SAS-based dialing list generation has further enhanced client outreach and conversion rates.In the sports industry, I have provided data-driven insights through comprehensive vendor evaluations, Management Information Systems (MIS) reporting, and predictive modeling of Future Fan Value (FFV). By leveraging advanced modeling techniques, I have successfully segmented fan bases and developed strategies to enhance fan engagement and retention.My approach combines technical proficiency with a deep understanding of business objectives, allowing me to translate complex data into actionable strategies that deliver measurable results. I am committed to continuous learning and innovation, staying at the forefront of industry trends to provide clients with cutting-edge solutions.
Experience
Senior Manager
Apr 2025 — Present · Gurugram, IN
Working as a dynamic data analytics consultant across Banking and Retail & Sports analytics to provide specialisedspecialised strategy consulting, advanced analytics, data augmentation, business intelligence and data science modelling services. Working as a seasoned professional in banking analytics and strategy consulting, I am delivering impactful solutions that drive revenue growth, operational efficiency, and data-driven decision-making.Key ContributionsRevenue Optimization: Spearheaded initiatives that identified and capitalized on revenue-generating opportunities, resulting in measurable financial growth.Operational Efficiency: Streamlined workflows and reduced operational costs through the automation of routine tasks and the implementation of process improvements.Data-Driven Reporting: Designed and developed real-time dashboards and automated reporting systems, enabling stakeholders to make informed decisions swiftly.Outbound Calling Optimization: Enhanced outbound calling strategies by analyzing data to improve targeting and engagement, leading to increased conversion rates.SAS-Based Dialing Lists: Developed and maintained SAS-based processes for the daily generation of dialing lists, ensuring efficient and effective outreach.Process Automation: Automated various maintenance and analytical procedures, reducing manual effort and minimizing errors.
Education
Department of Economics, Delhi School of Economics, Delhi University
Masters in Economics, Economics
2019 — 2021
Hans Raj College
Bachelor’s Degree, B.A. Economics (H)
2013 — 2016
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