Pawel Dlugosz

Fraud Prevention Strategist @Nextdoor

San Francisco, CA, US

Identify trends, distill insights, and create custom RegEx rules to manage risk and detect fraud & scam attempts - Define and track metrics to support our operations agents in keeping our platform safe for users - Steer the creation of internal & external guidelines & policies for the TnS team - Lead day-to-day operations for TnS team, developing and tracking key operation metrics to measure organizational success and engage in ongoing capacity planning - Monitor team performance, accuracy & quality - Provide coaching and training to optimize workflows and ensure the team is providing operational excellence