Prajakta Pawar

About Prajakta Pawar

Summary- Product Manager with experience building and scaling AI‑driven, mission‑critical platforms at Microsoft. Focused on translating complex systems and signals into customer‑impact insights, improving reliability and operational health for large‑scale services. Partner closely with engineering and cross‑functional teams to drive strategy, execution, and data‑driven decision‑making across high‑priority customer scenarios.Details- Successfully initiated and delivered Intelligent Autopost (IAP) tech that helps teams to leverage this tech for automatically creating customer communications when IcMs are created-Partnered with Microsoft Teams and helped them to move their manual post scenarios to autopost using IAP and significantly reducing the time it takes for customers to notify (from several 100s to 2 mins) and help customers inform immediately about outages in critical Teams scenario. This also has paved way to onboard more scenarios for Microsoft Teams-Expanded the impact by partnering with ODSP, E+C teams and helped them communicate faster and easier using the IAP. Many workloads outside of Exchange are coming up with scenarios to leverage IAP and enable customer communications-Instrumental in onboarding new workloads to Service Comms platform that enables keep our customers updated on the current state of service health for customer facing scenarios- A decisive and ambitious individual with an ability to accept challenges, multi-task and accomplish stronger insights- With an understanding of coding, I strive to simplify complex issues through excellent analysis and qualitative implementation of skills- Prior to pursuing my Masters, I worked at Oracle, India in the role of an Applications Developer. Wherein, my prime responsibilities included product development, enhancements, testing, and deployment-Previous work experience was as a Software Developer at Experian where we built products to help car dealerships make informed decisions about the data in hand-Currently working as a Product Manager at Microsoft leading several impactful projects and establishing world-class observability standards for customer communications and monitoring- Having projected my ability to take on many roles, I would be comfortable working either in the domain of software development, data analysis and product management.

Experience

1. Product Manager Ii

   Microsoft

   Sep 2023 — Present · Redmond, WA, US

   Product Manager | Leading AI‑driven, mission‑critical customer impact platforms at Microsoft for Customer Monitoring and Service Communications.• Own end‑to‑end strategy and execution for large‑scale services, translating complex telemetry into actionable insights, driving scenario‑based health, and improving reliability for high‑priority customers.• Partner deeply with engineering and cross‑org leaders to ship data‑driven, AI‑first solutions that scale impact and operational excellence.• Managed multiple products in Customer Monitoring Team to facilitate intelligent alerting during outages and make communication more actionable in terms of understanding the impact on the organization.• Collaborated with engineers and data analysts to identify trends signifying ‘High Alert Period’ for region wide outages and launched a net new product called Alert Storm Controller (ASC) which reduced the total alert count by 94.3% for Incident Managers and On-call Engineers.• Led a team of three of engineers to land a major growth initiative focused on identification and remediation of outages ultimately setting ASC’s model as an organization wide standard mandated for all teams to adopt.

Education

• University of Mumbai

  Bachelor’s Degree, Information Technology

  2008 — 2012

• Northeastern University

  Master’s Degree, Masters of Science in Information Systems

  2015 — 2017

Skills

• Core Java
• Pl/Sql
• Hibernate
• Java Enterprise Edition
• Html
• Oracle
• Oracle Sql Developer
• Advanced Java
• Angularjs
• Xml
• Javascript
• Ajax
• Jsp
• Struts
• Css
• Html5
• C++
• Spring Mvc
• Sdlc
• Java
• Mysql
• Toad Data Modeler
• Sql Server Management Studio
• Time Management
• R
• Python
• Machine Learning
• Neural Networks
• Power Bi
• Weka
• Orange
• Software Development Life Cycle (Sdlc)
• Javaserver Pages (Jsp)
• Cascading Style Sheets (Css)
• Data Warehousing
• Data Modeling
• Qlik Sense
• Tableau
• Toad 9.0
• Regression Analysis