Pawan Tomar
Head Customer Operations - Global Customer Support at Orange. Work on Customer excellence, renewal, and new business acquisition.
- Role
- Director Global Operations at Orange Business
- Location
- Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Pawan Tomar
Experienced leader with an illustrious career blending strategic network & cyber security…
Experience
Director Global Operations
Jun 2006 — Present · Gurgaon, IN
1) Provide leadership to improve customer experience right from post sales operations lifecycle2) Drove year on year increase in revenue by 25% by driving cutting edge operations, vendor management and customer excellence initiatives including automation.3) Play key role by enabling the operation readiness for new customer acquisition & renewal of business with organic growth.4) Designed the Global Problem Management structure & established this team in Orange business services as per ITIL framework along with Global stakeholders.5) Talent management, retention, forecasting and upskilling
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