Pawan Srivastava
Asst Vice President - Customer Experience @ Piramal Capital
- Role
- Asst Vice President - Customer Experience at Piramal Finance
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Pawan Srivastava
A seasoned executive with strong experience in business-to-business and business-to-consumer environments. A proven track record of increasing customer loyalty through developing strategic plans, building high performing organizations and enhancing operational efficiency in both turn-around and high-growth situations.I believe that (1) culture is the foundation of any business, and culture transformation is the root of CX strategy success;(2) the employee experience cannot be an afterthought, rather, they must come first; and (3) customer understanding along the journey is key to developing a strategy that allows customers and businesses to achieve their desired outcomes.My goal is to help companies deliver consistently remarkable results in the eyes of customers, employees and investors. I love what I do and the people I collaborate with. We share a passion to change the world for the better. To make experiences remarkable. To spread joy. To engage and inspire employees.
Experience
Asst Vice President - Customer Experience
May 2023 — Present · Mumbai, IN
Education
University of Mumbai
Bachelor of Management Studies - BMS, Marketing
Indian Institute of Management Kashipur
Executive Program in Strategic Management, Strategic Leadership
Indian Institute of Management, Calcutta
EPIB, International Business
Skills
- Customer Service
- Grievance Resolution
- Complaints Management
- Service Delivery
- Business Process Improvement
- Client Communication
- Performance Management
- Customer Experience
- Escalation Management
- Automation of Processes
- Six Sigma
- Leadership
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