Pawan Soin

About Pawan Soin

Over the past 24+ years, I have honed my expertise in technology, focusing on ERP, CRM, CX, Manufacturing, and SCM solutions. Coupling this with Six Sigma and PMP expertise, I have a proven track record of progressive leadership in customer relationship management. I have successfully driven end-to-end planning and execution of profitable, scalable transformation programs that are benchmarks for operational excellence.Key Accomplishments:• As a Corporate IT manager, I led various initiatives, implemented multiple process improvements, and managed a diverse IT product line. This resulted in optimized support, expanded responsibilities, and successful delivery of key finance transformation programs. I fostered a high-performing, learning environment, minimized failure points through cross-training, and consistently delivered successful project outcomes.• At Tata Consultancy Services (TCS), I delivered IT strategy, consulting, and digital transformation solutions for a diverse clientele, earning the “Best of the Best Partner” multiple times.• Spearheaded a digital customer experience transformation, consolidating 200+ websites into fewer than 10 to deliver a seamless, consistent digital experience across web, extranet, and mobile platforms.• Led the selection, blueprinting, requirements definition, design, and deployment of a modern e-commerce solution, enabling online sales capabilities for 35+ legacy stores.• Established managed service models to support areas such as Oracle, SAP, QAD, Mainframe, DBA, Middleware, BI, Cybersecurity, Payroll system, PLM, Web applications (450+), Cloud apps, and Infrastructure (UNIX/ Windows/ Storage) services.• Successfully delivered multiple strategic programs, including Enterprise Mobility development strategy, Channel Incentive (Oracle Sales Cloud) Implementation, Oracle 11i/R12 upgrade, ERP Deployments, SAP Ariba Guided buying, and more.

Experience

1. IT Group Manager

   Progressive Insurance

   Jan 2025 — Present · Mayfield Heights, OH, US

   Leading IT operations and strategic initiatives to modernize HR and Legal solutions, I drive innovation and efficiency through LEAN and Agile methodologies. My role focuses on aligning IT strategy with business goals, enhancing employee experiences, driving optimizations, and establishing a robust IT foundation for our HR and Legal functions while implementing next-generation systems.

Education

• Harvard Business School Online

  Leadership Principles, Business/Commerce, General

  2021 — 2021

• Harvard Business School Online

  Disruptive Strategy, Aligning with Business Innovation and Disruption

  2020 — 2020

• Maharshi Dayanand University

  BE, Electronics & Communication

  1997 — 2001

• Faulkner University

  Executive MBA, Business Administration and Management, General

Skills

• Oracle E-Business Suite
• Erp
• Global Delivery
• Pmp
• Resource Management
• Software Project Management
• Integration
• Consulting
• Solution Architecture
• Program Management
• Pre-Sales
• Management
• Six Sigma
• IT Strategy
• IT Service Management
• Business Analysis
• Service Delivery
• Project Portfolio Management
• Pmo
• Outsourcing
• Project Governance
• Business Process
• Enterprise Architecture
• Relationship Management
• Managed Services
• Process Management
• Cscp
• Erp Implementations
• Account Management
• Infrastructure Services
• Supply Chain Management
• Cross-Functional Team Leadership
• Governance
• Business Relationship Management
• IT Business Strategy
• Strategic Consulting
• Sales
• Requirements Analysis
• Enterprise Resource Planning (Erp)
• Project Management