Pawan Kumar Gupta
Senior Account Manager | Team Leader | Key Account Management | B2B E-Commerce | Advertising And Promotion | B2B Sales |
- Role
- Senior Account Manager at IndiaMART InterMESH Limited
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About Pawan Kumar Gupta
Experienced in team lead and key account management with demonstrated knowledge of 10 years working in the e-commerce industry. Managing HNI MSME customers by implementing strategic approach to client engagement and relationship building. delivering growth in existing business through client retention and upsells by practicing good communication skills. with consulting approach, need identification and offering tailored made solution with effective product presentation and business negotiation, closes deal. initiated quarterly business reviews to discuss performance metrics and gather feedback, ensuring that clients felt valued and heard
Experience
Senior Account Manager
Jul 2020 — Present · Nashik, IN
Facilitated team development by imparting knowledge on products and processes.• Supported monthly target accomplishments through strategic team development initiatives.• Identified high-potential clients and products, fostered strong relationships, and provided ongoing support for recurring business.• Provided exemplary level of service to clients (MSME), maintaining and improving relationships for future business opportunities.• Achieved successful deal negotiation through strategic emphasis on solution benefits for customers.• Conducted quarterly business reviews with clients, presenting insights and strategies for improvement.• Encouraged skill development among team members to improve task performance.• Frequently visited customers to maintain positive and productive relationships.• Managed key accounts, fostering long-term relationships through strategic planning and regular communication.• Coordinated with cross-functional teams to deliver comprehensive solutions that met client needs.• Conducted thorough client consultations to better understand individual needs and recommend appropriate products.• Utilised analytics to measure account performance, making data-driven decisions to improve results.• Managed sales pipeline efficiently, ensuring consistent flow of business and meeting of sales objectives.
Education
Balaji Institute of International Business
MBA, International Business
2013 — 2015
Savitribai Phule Pune University
Bachelor of Business Administration - BBA, Marketing
2009 — 2012
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