Pawan Gupta

About Pawan Gupta

Executive consultant, a business unit executive and a sales professional. Development and oversight of business strategy and overall company direction. Leads sales and client relationship management, tracks new markets and emerging trends, recommends new products and services, proposes and develops new strategic partnerships. Provide guidance to the product management / engineering and offering team what new capabilities are required to be competitive in the market. A recognized thought leader and a trusted advisor with significant experience in Order Management and Supply chain processes. Helped top fortune 500 companies across various verticals to enable best in class Omni-channel customer experience and digital transformation. A highly accomplished Sales & business unit leader; focused in creating value for the customers modernizing their end to end supply chain processes. Consultatively sold and implemented Omni-channel capabilities for large B2B and B2C customers and helped them realize ROI faster. Build business case for change supported by a clear strategy and roadmap.Doubled the BU growth in Revenue and significant increase in Margin in the last 4 years. Rare combination with expertise in Sales, Delivery, Business Development and Advisory roles. Huge experience in Retail and Supply Chain. Key and Strategic account relationships and C level selling. Nurture and Expand into existing clients and new account acquisition.Key Responsibilities:* Business development, P&L management, Organization and People development* Drive significant YoY growth in revenue and margins* Develop digital transformation roadmap for b2c and b2b customers* Customer satisfaction and success* Cross sell and account expansion across product sales and services* Thought leadership, market research, blog and advise customers on advanced supply chain capabilities* Build relationship and trust with the customers* Develop and execute quarterly plans to meet goals and performance metrics* Managed the technical, business and personnel aspects of consulting engagements* Global delivery – onshore, offshore and near-shore

Experience

1. Chief Customer Success Officer

   Perfaware

   Jan 2024 — Present · Dallas, TX, US

Skills

• Requirements Gathering
• Sdlc
• Solution Architecture
• Program Management
• Enterprise Resource Planning (Erp)
• Java Enterprise Edition
• Enterprise Software
• Enterprise Architecture
• Erp
• Oracle
• Requirements Analysis
• Budgets
• Cloud Computing
• Professional Services
• Architecture
• Weblogic
• Pl/Sql
• Product Management
• Jsp
• Saas
• Software as a Service (Saas)
• E-Commerce
• Sql
• Service-Oriented Architecture (Soa)
• Project Management
• Web Services
• Software Development
• Javaserver Pages (Jsp)
• Integration
• Software Development Life Cycle (Sdlc)
• Business Process
• Software Project Management
• Soa
• Unix
• IT Strategy
• Eai
• Consulting
• Xml
• Agile Methodologies
• Management