Pawan Vora
Senior Director of Operations @iQor
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WORK HISTORY
Senior Director of Operations @iQor
Global Service Delivery and P&L Management - Led multiple industry verticals including Energy, Healthcare and Banking managing a P&L of over $60 million and a team of over 1,400 associates in multiple US and international locations - Continuously improved profit margins year over year by focusing on digital transformation, data analytics, cost optimization, driving productivity and improving employee retention Outsourcing Strategy Design and Client Relationship Management -Worked closely with a diverse group of clients across industries to develop effective outsourcing solutions - Identified additional outsourcing opportunities for existing clients resulting in cost savings for them and revenue growth for iQor - In depth knowledge of technology offerings including connectivity options, telephony platforms, IVRs, CRMs, scheduling software and automated dialers Continuous Process Improvement and Digital Transformation - Envisioned and implemented remote working solutions for employees that have been widely used, resulting in doubling employee retention and saving over $2 million annually - Consistently worked with clients to support and implement digital transformation initiatives
EDUCATION
Army Public School
Bachelor of Commerce (B.Com.)
Delhi University
Bachelor of Commerce (B.Com.), Commerce
SKILLS
ABOUT PAWAN VORA
With a strong focus on digital transformation and data analytics, our team at iQor has…
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