Pawan Semwal
Sr. System Administrator at IBM || Office 365 || Windows Active Directory || GPO || File Server || Windows Server || DNS ll DHCP ll
- Role
- Senior System Administrator at IBM
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Pawan Semwal
IT professional with solid experience in System Administration, specializing in infrastructure management, network coordination, and client-side integration. I collaborate with internal network teams and external clients to deliver secure, reliable, and efficient solutions. I actively manage escalations, ensure participation in all technical discussions, and handle end-to-end client correspondence to support seamless operations.Email: s••••••••@gmail.com
Experience
Senior System Administrator
Oct 2022 — Present · Gurugram, IN
Provide support with an escalated help desk request.• Supervising the operation team.• Monitor and configure internal systems to ensure performance.• Manage IT help desk resources.• Good hands-on experience with the IBM ticketing tool – Maximo.• Diagnose and troubleshoot technical issues.• Manages user accounts and updates security permissions on the network according to security policy.• Ensure the smooth deployment of new applications.• Ensure that the tickets raised & closed as per SLA, if not escalate as per the escalation matrix defined.
Education
Shri Usha Mata Public School Nabha Punjab
9th - 10th, All subject (English Medium)
2009 — 2011
RIMT Polytechnic College Mandi Gobindgarh
Diploma, Electronics and Communications Engineering
2011 — 2014
RIMT- Institute of Engineering and Technology, Mandi Gobindgarh
Electronics & Communication Engineering, B.Tech
2014 — 2017
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