Pawan Pandey

Support Management, Customer Service Management

Role: Customer Service Manager at novio
Location: Mumbai, MH, IN
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

About Pawan Pandey

Experienced in leading teams, driving operational improvements, and enhancing customer…

Experience

Customer Service Manager
novio
Feb 2025 — Present · Mumbai, IN

Education

Institute of technology and managenent
Executive MBA
2015 — 2019
ITM UNIVERSITY
Master of Business Administration - MBA
University of Mumbai
Bachelor of Science - BS
2008 — 2011

Contact information

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Current company

novio

Financial Services · 204 employees · Mumbai, Maharashtra, India

In India, while 45 crore+ people use UPI, less than 5 crore have a credit card. For many early jobbers, self-employed people, students, gig workers, and freelancers, getting a credit card still feels out of reach, not because they lack financial discipline, but because the system was never built for them. Traditional credit systems still depend on income proof, credit history, and strict eligibility checks, making it difficult for many deserving people to get a credit card. At novio, we believe credit should be simple, inclusive, and built for the way India already pays, through UPI. That’s why we offer a smarter solution: a premium RuPay credit card backed by a Fixed Deposit. Users can open a small Fixed Deposit through the novio app and get their credit card within hours, with no income proof, no prior credit history, and no complicated approval process. The card can be linked instantly to UPI for seamless payments, while the Fixed Deposit continues earning up to 7% annual interest. Along with easy access to credit, novio offers a complete payments and rewards ecosystem: UPI payments, 10% rewards, airport lounge access, discounted travel bookings, free movie tickets, and instant rewards redemption on top brands — everything in one app. At novio, we are not just helping people get credit cards, we are helping them build stronger credit profiles, financial confidence, and long-term financial growth.

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About Pawan Pandey

Experience

Customer Service Manager

Education

Institute of technology and managenent

ITM UNIVERSITY

University of Mumbai

Find verified contacts for anyone on LinkedIn