Pawan Kumar
Lead- Process Design & Quality Excellence @ Solv | Six Sigma, Lean certified
- Role
- Asst Manager- Process Design & Logistics at Solv
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Pawan Kumar
A results-driven Supply Chain and Quality Management professional with over 10 years of…
Experience
Asst Manager- Process Design & Logistics
Feb 2024 — Present · Noida, IN
As Lead – Process Design, Quality & Process Excellence, I drive quality, compliance, Logistics End to end Operaions, and cost-efficient process optimization across Pan-India logistics hubs and 3PL partners to ensure reliable and scalable supply chain operations.Key Contributions:1. Performance Monitoring & Compliance: Oversaw pan-India hub and 3PL operations. Conducted IMS audits, ensured SLA adherence, contractual compliance, and regulatory alignment.2. Vendor, Legal & Contract Governance: Acted as liaison between legal, internal, and partner teams for MNDA execution, contract negotiation, SLA/KPI governance, compliance tracking, dispute resolution.3. Process Optimization: Designed and implemented frameworks to reduce logistics costs, enhance first-attempt delivery rates, reduce RTO/RVP cases, and streamline billing cycles.4. QMS & SOPs: Developed and institutionalized QMS/SOPs across warehousing and logistics. Led audits, handled complaints, ensured readiness, and drove zero non-conformities in external audits.5. Customer Experience (NDR Leadership): Led NDR calling operations, coordinating with Demand & Supply teams and customers to enable near-100% delivery resolution.6. Created and delivered structured training for QMS, SOPs, audit handling, and compliance to cross-functional teams.7. Billing & Cost Control: Managed vendor billing, ensured accurate claim settlements, forecasted budgets, enforced cost controls, and led financial audits with 100% compliance.8. Workflow Redesign & Change Management: Conducted process mapping and change initiatives; maintained SOP version control and ensured smooth transitions through structured training.Till Achievements:1. Led multiple third-party audits (E&Y, KPMG) with Zero Observations via robust compliance and documentation practices.2. Consistently optimized delivery SLAs and cost structures, improving CX, reducing risk, and enhancing vendor collaboration, embedding SOPs, KPIs, audit readiness
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