Pawan Khandelwal

About Pawan Khandelwal

14+ Years of Experience in RPO (Recruitment Process Outsourcing) & WFA (Workforce Administration) Domain US HR Operations (Hire to Retire) and Process improvement area of HRO. Have worked on Workday, Peoplesoft, Taleo, Avature, Siebel, BOUI (Back Office User Interface) Marrpay.

Experience

1. Business Analyst

   Aon

   Oct 2010 — Present

   Working on Peoplesoft HRMS module version 9, Siebel. •Working on various People soft HRMS Workforce Administration processes and payroll processes (for e.g. New Hire/Rehire, Time and Attendance, Job Changes Termination, Org Structure & Security etc…) and acting as Subject Matter Expert (knowledge resource) on these HRMS processes. •Responsible for researching issues encountered by client HRA’s, HRBP’s and Managers while initiating a transaction related to these processes on Peoplesoft. •Responsible for investigating escalated cases created and assigned by the Service Center to resolution. These are often exceptions and tend to be more complex. This may include trend analysis and gathering reporting statistics about volume, issue type, etc. •Working on Projects implementing changes / improvements to the Process or the Internet infrastructure as per the Client\'s request or the existing Business requirement documents.

Education

• Rohilkhand University

  BCA, Computers

  2001 — 2004

• Symbiosis

  PGDBA, Customer Relationship Management

  2009 — 2012