Pawan Chowdhury
Customer Service Professional | Chat Support Specialist | CSAT & NPS Focused | 4+ Years Customer Experience
- Role
- Sr Representative (Operations) at Concentrix
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Pawan Chowdhury
Customer service professional experienced in chat-based support, customer first resolution, and delivering high satisfaction in fast-paced environments.
Experience
Sr Representative (Operations)
Oct 2023 — Present · Gurugram, IN
Provide timely and accurate assistance to T-Mobile customers through chat, addressing inquiries, troubleshooting issues, and ensuring a positive interaction. Collaborate with cross-functional teams to resolve complex customer issues, escalating when necessary to ensure swift resolution Consistently meet or exceed performance metrics, including Net Promoter Score, Customer satisfaction rating
Education
Jnan Chandra Ghosh Polytechnic
D.Pharm, Pharmacy
The University of Burdwan
B.Sc, (Physics, Chemistry, Mathematics)
2013 — 2016
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.