Pavithra Murugan
ITSM Operations Manager at Cognizant ITIL Process | ITSM Modules | ServiceNow
- Role
- Itsm Operations Manager at Cognizant
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Pavithra Murugan
Accomplished ITSM Operations Manager with 3+ years in IT Service Management. Skilled in stakeholder communication, root‑cause analysis, SLA/KPI monitoring, Incident, Change & Problem Management and reporting (ServiceNow, Power BI).Passionate about: • Cloud Service Operations • Digital Transformation & ServiceNow Consulting • ITSM Process Strategy & Service ExcellenceAlways eager to collaborate on tech‑driven initiatives and deliver seamless, high‑impact outcomes.
Experience
Itsm Operations Manager
Jun 2025 — Present
Education
Justice Basheer Ahmed Sayeed College For Women
bsc, Computer Science
2019 — 2022
Vidyodaya matriculation higher secondary academy
Hsc, Computer Science
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