Pav Heera
Senior Customer Success Manager @Zoom
Signup · Get unlimited contacts
WORK HISTORY
Senior Customer Success Manager @Zoom
San Francisco, CA, US
Senior Customer Success Manager supporting enterprise and strategic accounts across global organizations with complex collaboration and communication environments.• Lead executive Business Value Reviews and Success Planning aligned to customer business outcomes and adoption goals• Drive adoption and retention strategies across multi-product Zoom environments including Meetings, Phone, Rooms, Webinars, Contact Center, and AI Companion• Partner with CIOs, IT leaders, and Operations stakeholders to align Zoom capabilities to measurable business and workflow outcomes• Guide customers through platform consolidations and vendor displacement initiatives, reducing tool fragmentation and improving user experience• Spearhead AI Companion adoption initiatives by translating emerging AI capabilities into practical customer workflows and productivity gains• Own end-to-end lifecycle management for complex accounts, from onboarding and change management to expansion and renewal strategy• Act as primary liaison between customers and Zoom Product, Engineering, and Support teams to resolve integration, performance, and scalability challenges• Support environments ranging from hundreds to thousands of end users across distributed global teams• Influence expansion opportunities by identifying gaps in collaboration, telephony, and contact center workflows• Recognized internally for structured thinking, cross-functional collaboration, and ability to operate at both executive and technical levels
EDUCATION
San Francisco State University
Kinesiology, Exercise & Movement Sciences (Neuromotor Control)
Beverly Hills Playhouse - San Francisco Acting Classes
Acting
Pittsburg Senior High School
High School
Diablo Valley College
Associate’s Degree, Mathematics
SKILLS
ABOUT PAV HEERA
I help enterprise customers turn collaboration technology into measurable business value.As a Senior Customer Success Manager at Zoom, I partner with executive stakeholders to drive adoption, retention, and AI-powered workflow transformation across global organizations. My focus is not just product usage but aligning technology to business outcomes through structured success planning, business value reviews, and cross-functional execution.Over the past 5+ years at Zoom, I’ve led complex customer environments through platform consolidations, AI adoption initiatives, change management, and multi-product rollouts spanning Zoom Meetings, Phone, Rooms, Webinars, Contact Center, and AI Companion.I thrive at the intersection of customer strategy, data, and execution. I focus on translating customer goals into clear adoption plans that improve retention, expand value, and build long-term partnerships.Prior to Zoom, my background in fintech, analytics, and customer leadership shaped my ability to operate across technical, operational, and executive audiences.If you’re passionate about turning SaaS platforms into true business outcomes, we’ll get along well.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.