Pavan Singh
Fintech | Operations Manager | US Mortgage
- Role
- Operations Manager at Infosys BPM
- Location
- Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Pavan Singh
Result driven Operations Manager with over 8-years of experience in Strategy and…
Experience
Operations Manager
Apr 2022 — Present · Bengaluru, IN
Key Responsibilities:• Manage overall project operations, planning and monitoring the resource deployment in order to ensure optimal utilization of resources• Conducting periodic review with team leads review daily dashboards and provide guidance and support to the Team in order to ensure SLA and KRAs are in compliance• Handling client escalations with process owner and anticipate the plan for future challenges/issues with the process owner in order to ensure strong customer relationships• Identifying training and coaching need for team, review training plans created by the TLs for their teams and monitor trainingimplementation for the process• Identify process gap and providing solution for it that can help in improving the process.• Work with the HR team to track open requests and hiring status and reconcile FTE reports to the list in the forecasting system.• Set goals for team, and provide regular feedback on their performance
Education
Mahendra Technical Inter College
Higher Secondary, PCM
2006 — 2008
Veer Bahadur Singh Purvanchal University
BBA, Marketing
2008 — 2011
The University of Texas at Austin
Certification, Energy, Environment, and Natural Resources Law
2013 — 2013
Fortune Institute Of International Business New Delhi
PGDM, Finance & Operations
2012 — 2014
Skills
- Competitive Analysis
- Banking
- Risk Management
- Team Management
- Business Strategy
- Marketing Strategy
- Credit Risk
- Project Planning
- Financial Analysis
- Team Leadership
- Finance
- Corporate Finance
- Credit Risk Analysis
- Management
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