Pavan Pingali
Service Delivery Director
- Role
- Service Delivery Director at EPAM Systems
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Pavan Pingali
Global Service Delivery Director, with over 26+ years of experience on managing diversified large-scale application development, support & maintenance, and transformation programs for global companies. Proactive problem solver and trusted mentor who inspires cross-functional technical teams to identify and mitigate complex issues in dynamic, fast-paced environments.
Experience
Service Delivery Director
Aug 2024 — Present · Hyderabad, IN
Heading Managed Shared Service Program, providing application/platform support services to multiple clients • Lead to complete the offshore transition to optimize delivery cost up to 30%• Owning end-to-end management from presales stage to delivery of solutions and services for managed services deals including solution strategy and design, estimation benchmarking, solution presentations and contract closure and delivery of service.• Established ready-to-delivery shared support services platform• Streamlined the pre-sales and delivery process to ease the global team operations• Establishing and building the capabilities which aligned to evolving clients for shared services
Education
Annamalai University
Master of Business Administration - MBA, E-Commerce/Electronic Commerce
2006 — 2008
Shri Durgaprasad Saraf College
Commerce, Commerce
1991 — 1994
Great Lakes Institute of Management
Post Graduate Program in Business Analytics and Business Intelligence, Business Analytics and Business Intelligence
2018 — 2019
Cat Academy
Post Graduate Diploma in Computers and Applications, Computer/Information Technology Administration and Management
1995 — 1995
Genesis
Comuters, Computers
1998 — 1999
Skills
- Project Management
- Leadership
- Infrastructure
- Business Process Improvement
- Software Development Life Cycle (Sdlc)
- Information Technology
- Sdlc
- Change Management
- Oracle
- Project Portfolio Management
- Requirements Analysis
- Sql
- Project Delivery
- User Acceptance Testing
- Management
- Service Delivery
- Business Analysis
- Unix
- Requirements Gathering
- Banking
- Risk Management
- Team Management
- Vendor Management
- Software Project Management
- Itil
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