Pavankumarchary Katterapally

Service Manager @Automotive Manufacturers Private Limited

Khammam, IN

Automotive service managers are in charge of coordinating the activities of an auto shop repair department to ensure efficient operations.Their job description entails supervising automotive personnel and technicians to ensure their services meet the standards of quality set by a company in order to achieve customer satisfaction.Automotive service managers oversee the recruiting, orienting, and training of automotive service technicians to ensure a capable repairs unit.They are responsible for assigning and designating job duties to staff according to their performance and history.They also guide and direct the activities of servicing/repair staff to ensure optimal productivity and efficiency.As part of their roles, automotive service managers reach out to customers to encourage them to come by their shop for auto repairs.They oversee the inspection of vehicles before and after repairs in order identify faulty components and ensure complete fixing.They also contact clients to notify them of finished repairs, date of next scheduled service and other relevant automotive information.In fulfilling their work description, automotive sales managers ensure auto service staff comply with set customer service standards when interacting with clients.They build and maintain positive work relationship with customers to create a rapport that fosters patronage and generates revenue for an auto shop.

St Mary Engineering College

Bachelor of Technology - BTech, Mechanical Engineering

Jawaharlal Nehru Technological University, Kakinada

Master of Technology - MTech, CAD/CADD Drafting and/or Design Technology/Technician