Pavan Kumar G D
Manager - Customer success || SaaS || Customer Experience || Customer Advocacy || Renewal & Retention || Churn Management || Ex Qwikcilver || Ex Hirect India
- Role
- Manager - Customer Success at Xoxoday
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Pavan Kumar G D
Experienced Customer Success Guy committed to fostering strong client relationships, ensuring customer satisfaction, and driving business growth. Proficient in understanding and addressing customer needs, providing tailored solutions, and delivering exceptional service. Demonstrated track record of cultivating long-lasting partnerships and achieving positive outcomes for clients.\"
Experience
Manager - Customer Success
Dec 2025 — Present · Bengaluru, IN
After my recent promotion at Xoxoday, I’m currently leading key strategic responsibilities including:1. Managing the Key Enterprise customer portfolio globally across Xoxoday’s flagship products — Plum, Empuls, and Loyalife across multiple regions.2. Driving new initiatives and process improvements to strengthen team performance, scalability, and customer outcomes.3. Contributing to AI & Automation initiatives, focused on improving operational efficiency, customer experience, and smarter workflows.
Education
BNM Institute Of Technology
Bachelor of Business Administration - BBA, Marketing
2016 — 2019
SJB Institute of Technology
Master of Business Administration - MBA
2019 — 2021
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