Pavankumar Bhusari

About Pavankumar Bhusari

Summary : Experienced Java Developer with 10 years of expertise in designing and…

Experience

1. Consultant Specialist - Java

   HSBC

   Jul 2023 — Present · Pune, IN

   Experienced IVR Developer with designing, developing, and implementing Interactive Voice Response (IVR) systems to enhance customer experiences and streamline communication processes. Proficient in creating voice applications using platforms like Genesys and integrating them with backend systems for seamless functionality.Skilled in programming languages such as Java 8, XML, VXML, JSP, and leveraging APIs for call routing, speech recognition, and text-to-speech capabilities. Adept at working with database systems like SQL and Oracle to manage user data efficiently and ensure optimal system performance.Strong experience in implementing speech recognition technologies, DTMF inputs, and call flow designs to develop intuitive and user-friendly IVR menus. Committed to optimizing IVR systems for reliability, scalability, and superior call quality while aligning solutions with business goals.Passionate about enhancing customer engagement through technology and continuously improving IVR systems by adopting emerging trends and tools in the field. Seeking to contribute to innovative projects that transform communication workflows and deliver exceptional user experiences.

Education

• RBNB college Shrirampur

  12th Science

  2006 — 2008

• C.D.J college of commerce

  Bachelor of Computer Applications

  2008 — 2011

• Education Society high school , shrirampur

  High School

  2002 — 2005

• MIT Kothrud Pune

  Master of Computer Applications (M.C.A.)

  2011 — 2014

Skills

• C++
• Css
• Oracle
• C
• Sql
• C#
• Java Script
• Sql Server
• Unix
• Java
• Pl/Sql