Pavan Kruthik N
ServiceNow Developer | ITOM Specialist | MS CS Stevens Institute of Technology
- Role
- Servicenow Developer at Techie Associates
- Location
- Jacksonville, FL, US
- LinkedIn followers
- 500 followers
About Pavan Kruthik N
I\'m a ServiceNow Developer with hands-on experience in ITSM and ITOM, focused on building…
Experience
Servicenow Developer
Nov 2023 — Present
Implemented ServiceNow Discovery to populate and maintain accurate CI data for Windows, Linux, AIX servers, ESX hosts, and network devices- Led enhancement and cleanup efforts for the CMDB, improving accuracy and reliability of Configuration Item (CI) relationships across infrastructure and application layers- Boosted CMDB maturity by driving data quality initiatives, aligning with CSDM standards, and establishing reliable CI lifecycle and ownership models- Integrated ServiceNow with Infoblox using IntegrationHub to automate DNS record management (A and PTR), reverse lookups, and synchronization with the CMDB- Troubleshoot complex Discovery issues, including credential failures, SNMP/SSH classification errors, and missing relationships between devices- Mapped infrastructure components and dependent services to Application Services, enabling better incident impact analysis and change risk assessment- Enhanced visibility into service dependencies by collaborating with infrastructure, database, and networking teams for accurate service mapping.
Education
Stevens Institute of Technology
Master's degree, Computer Science
2022 — 2024
Amrita Vishwa Vidyapeetham
Bachelor of Technology - BTech, Computer science
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