Pavan Kalyan Gunturu
Associate @Cognizant
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WORK HISTORY
Associate @Cognizant
Hyderabad, IN
Working as a ServiceNow Developer supporting ITSM modules with a focus on automation, platform configuration, and quality assurance.Designed and implemented Flow Designer workflows for Incident, Change, and Service Request processes, reducing manual dependency and improving SLA adherence.Developed and configured IntegrationHub flows and REST integrations to enable seamless communication between ServiceNow and external systems.Built and customized Service Portal components, including catalog items, UI policies, and client scripts, to enhance end‑user self‑service experience.Authored and maintained Automated Test Framework (ATF) test suites covering form validation, UI behavior, and server‑side logic, ensuring stable and regression‑free releases.Created and optimized Business Rules, Client Scripts, UI Policies, and Script Includes following best practices and upgrade‑safe development standards.Collaborated with cross‑functional teams to analyze requirements, implement solutions, and provide post‑deployment support in an Agile environment.Actively contributed to continuous improvement by identifying automation opportunities and optimizing existing ITSM workflows.
EDUCATION
MADANAPALLE INSTITUTE OF TECHNOLOGY & SCIENCE
Bachelor of Technology, Electrical and Electronics Engineering
Narayana
High School Diploma
Government polytechnic college ANANTAPUR
High School Diploma, Electrical and Electronics Engineering
Government Polytechnic College
Master's Degree, Electrical, Electronics and Communications Engineering
ABOUT PAVAN KALYAN GUNTURU
ServiceNow Developer focused on ITSM and workflow automation, currently an Associate at Cognizant. I design and build scalable flows with Flow Designer and Integration Hub, develop intuitive Service Portals, and improve release quality using Automated Test Framework (ATF).Recently completed 4× ServiceNow Micro‑Certifications (Integration Hub, Service Portal, Flow Designer, ATF) and apply them to real‑world process improvements—reducing manual effort, improving MTTR, and accelerating change deployments. I enjoy translating requirements into performant configurations and readable scripts.Key skills: ServiceNow ITSM, Flow Designer, Update Sets, Integration Hub spokes, ATF, Client Scripts, Business Rules, UI Policies, Catalog Items, Agile/Scrum.
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