Pavan Kalyan Reddy Akola
ServiceNow Developer | CSA | ITSM | Service Portal | Integrations | Building Connections for Success | 1% Better Everyday
- Role
- Software Engineer at Creative Tech Mars Software Solutions Pvt Ltd
- Location
- Tirupati Urban, IN
- LinkedIn followers
- 500 followers
About Pavan Kalyan Reddy Akola
Results-driven Senior ServiceNow Developer with 3.10 years of experience delivering robust, scalable, and user-centric ITSM solutions. Adept at building and customizing ServiceNow applications across ITSM, ITOM, and integrations, with hands-on expertise in both client-side and server-side development. Strong background in implementing core modules like Incident, Change, Problem, Knowledge, Request, and CMDB. Proficient in REST/SOAP integrations with external platforms such as Salesforce, Jira, Azure DevOps, and AWS. Skilled in scripting (Business Rules, Script Includes, UI Policies, Client Scripts), Flow Designer, and custom email notifications. Hands-on experience with Scoped Applications, Data Import & Transform Maps, Inbound Email Actions, and Update Sets. Developed dynamic user interfaces using Service Portal and UI Builder, including custom widgets, catalog items, and record producers. Expertise in SLAs, performance analytics, reporting, dashboards, and automated workflows to enhance IT operations. Implemented secure, role-based access control (ACLs), Scheduled Jobs, Approval Flows, and Knowledge Management. Practiced in Agile delivery, version control (Git), and cross-functional collaboration. Passionate about building clean, user-friendly ServiceNow portals and solutions that transform enterprise service delivery. Always eager to explore advanced scripting, integrations, and UI/UX improvements across the platform.
Experience
Software Engineer
Creative Tech Mars Software Solutions Pvt Ltd
Dec 2024 — Present · Hyderabad, IN
Education
Sri Venkateswara University
Master of Computer Applications - MCA
2022 — 2023
Sri Venkateswara University
Bcom computers
2018 — 2021
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