Pavani Madu

About Pavani Madu

Experienced Salesforce.com Developer and Salesforce.com Administrator with a demonstrated history of working in the Information Technology and Services industry.• Strong professional skilled in Apex Programming, Salesforce.com Development, SOQL, Salesforce.com Administration, GIT, Agile Methodology.• Proficient in Designing and Implementing Salesforce Flows for Enhanced Process Automation and User Engagements.• Developed an end to end Salesforce custom application using Apex Classes, Apex Triggers, Visualforce pages for a business requirement.• Experience on Salesforce Lighting apps, components, controllers and events.• Experience in SFDC Administrative tasks like creating Users, Roles, Profiles, public groups, Queues, Workflows & Approvals, Validation Rules, Custom Settings, Record Types & Page Layouts, Assignment Rules, Auto-Response Rules and Escalation Rules etc.• Knowedge on webservices (REST & SOAP API).• Experience in Configuration, Implementation and Support of Salesforce CRM, Sales Cloud, Service Cloud, Marketing Cloud and Experience Cloud.• Engineered a Single Sign-On (SSO) solution that reduced user friction by allowing seamless access to multiple interconnected platforms through a single set of credentials.• Pioneered a self-service registration mechanism within the Community Cloud, empowering users to autonomously create and manage their profiles, minimizing administrative overhead.• Developed Seamless User Experience Sites for Identity and Access Management (IAM) and Salesforce Integration within Community Cloud Environment.

Experience

1. Associate Project Manager, Product

   Optum

   Mar 2024 — Present

Education

• Jawaharlal Nehru Technological University, Kakinada

  Bachelor of Technology - BTech

• University of Maryland Baltimore County

  Master of Professional Studies, Data Science