Pavan C
Client Support Rep | Intercom, ZenDesk, PowerBI, SQL
- Role
- Customer Relations Specialist at Tata Consultancy Services
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Pavan C
Analytical and detail-oriented Business/Power Systems Analyst with 5+ years of experience…
Experience
Customer Relations Specialist
May 2023 — Present · US
Serve as the primary point of contact for client inquiries, ensuring prompt and effective resolution via email, live chat, and CRM systems.• Coordinate with internal departments (sales, technical, product) to address client concerns and deliver timely updates on service requests or issues.• Maintain accurate records of interactions, requests, and resolutions in support systems such as Zendesk, Intercom, or Salesforce.• Monitor client accounts to ensure satisfaction and proactively identify opportunities for support, upselling, or process improvement.• Assist with onboarding and training of new clients by providing documentation, walkthroughs, and personalized assistance.• Track and communicate updates on product changes, promotions, or outages that may affect client operations.• Prepare and share regular reports on support metrics, client feedback, and recurring issues to help inform service improvements.• Collaborate with the client success team to ensure smooth transitions and continued satisfaction across the customer lifecycle.• Help build and maintain a knowledge base, FAQs, and support documentation to reduce ticket volume and empower self-service.• Maintain a professional and empathetic approach in all client interactions to foster long-term relationships and trust.
Education
Clark University
Master's degree
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