Pavan Tirunagari

About Pavan Tirunagari

Summary: Experienced Digital Transformation Leader with a proven track record in leading global programs and teams to deliver IT strategy, leadership, governance, and service & solution delivery.Digital Transformation: Drive strategic initiatives for PX, Finance, GBS, and Corporate Functions, ensuring alignment of business case, TCO, ROI, and business benefits with organizational objectives.Thought Leadership: Led evaluation of technology platforms, translating business requirements into digital solutions that deliver experience and value to the business.Cloud & Business Enablement: Enabling SaaS, cloud technologies, and application rationalization, reducing technology debt and enhancing operational efficiencies.Program Excellence: Proven Leading Agile/DevOps teams in the delivery, deployment & business adoption.Relationship Management: Built trusted relationships with business and digital stakeholders, driving successful collaborations and influencing with and without authority in a matrix organization.Program Management: Demonstrate excellence in people, program, and budget management, creating high-performance teams and delivering global programs on time and within budget.

Experience

1. Ai Engineer Architect

   Pfizer

   Jun 2025 — Present · New York, NY, US

   Contact Center Modernization: Designed and deployed a next-generation contact center experience leveraging the Microsoft CRM platform. Integrated Agentic AI agents to boost operational efficiency and elevate the user experience for both patients and healthcare professionals. Partnered with cross-functional teams and executed seamless edge system integrations to drive end-to-end modernization of contact center operations.

Education

• St Gabriels High School

  1990, Maths, Science, English

  1980 — 1990

• Sri Venkateswara University

  B.Tech, Mechanical Engineering

  1993 — 1997

Skills

• Software Development Life Cycle (Sdlc)
• Business Process
• Erp
• Java
• Software Development
• Oracle
• Requirements Analysis
• Weblogic
• Middleware
• Pl/Sql
• Architectures
• Unix
• Eai
• Strategy
• Integration
• Soa
• Management
• Vendor Management
• Jsp
• IT Strategy
• Consulting
• Java Enterprise Edition
• Enterprise Software
• Enterprise Architecture
• Leadership
• Architecture
• Software Project Management
• Sdlc
• Solution Architecture
• Product Development
• Service-Oriented Architecture (Soa)
• Extract, Transform, Load (Etl)