Pavan Reddy Majji

About Pavan Reddy Majji

I am a dedicated Planon Support Consultant with 3.11 years of experience specializing in Application and Product Support, currently working at Planon, a leading provider of software solutions for smart workplace and real estate management.At Planon, I ensure smooth daily operations by resolving complex customer application issues, assisting with product configurations, conducting environment restarts, and managing upgrades and deployments. I obtain database copy from the clients and deploy them for issue/problem replication, and working closely with the development team to identify bugs and deliver effective solutions.I am responsible for monitoring cloud and on-premise environments, performing log analysis, troubleshooting, debugging, and ensuring issues are resolved proactively within strict SLA timelines. I handle incident, problem, and change management using ServiceNow and Jira, ensuring best practices aligned with ITIL standards.Before Planon, I gained strong domain knowledge supporting Wonderware MES applications, managing ERP-to-plant floor data flow, Skelta BPM workflows, server monitoring, and installations for global manufacturing clients.My technical toolkit includes SQL Server, MySQL, Java (basic), and a solid grasp of functional product configurations and issue replication techniques.I am passionate about delivering reliable, customer-focused support, collaborating with cross-functional teams, and continuously expanding my skills.

Experience

1. Support Consultant

   Planon

   Jul 2025 — Present · Hyderabad, IN

   Providing Level 2 production and application support for global clients, ensuring smooth day-to-day operations.Managing incident, problem, and change management processes in line with ITIL best practices, using ServiceNow and Jira for efficient tracking and resolution.Performing log analysis, writing SQL queries, and doing basic debugging to identify root causes and deliver permanent fixes.Monitoring application environments and server performance through Dynatrace, proactively identifying risks and preventing downtime.Assisting customers with installation, configuration, and upgrade activities for Planon software solutions.Collaborating with cross-functional teams across APAC, EMEA, and Americas regions to ensure timely and effective issue resolution.Leading customer meetings to clarify requirements, gather feedback, and share progress updates.Preparing and updating Knowledge Base articles (KBAs), documentation, and standard operating procedures to enable knowledge sharing within the team.Escalating critical issues and coordinating with development teams to deliver long-term solutions.Supporting on-call activities on weekends and holidays based on business priorities.Participating in team harmonization sessions to enhance ticket handling quality and continuous service improvement.

Education

• Raghu Engineering College

  Bachelor of Technology - BTech, Electrical and Electronics Engineering

  2017 — 2021