Pavan R
immediate joiner || ServiceNow Developer || ITSM || CSA | CAD Certified
- Role
- Servicenow Developer at Tata Consultancy Services
- Location
- Vizianagaram, AP, IN
- LinkedIn followers
- 500 followers
Experience
Servicenow Developer
Feb 2022 — Present · Hyderabad, IN
Experienced in ITSM modules. Good experience on Incident, Problem, Change and Service requests management. Service-Now Experience:· Experience working with Incidents, Service requests, Stories and Managing Weekly release activities and client calls.· Developing necessary documentation as a part of every release Troubleshooting technical issues faced by Customer in all aspects related to Service Now.· Experience in Designing, Customizing and Configuring Service Catalogue forms and workflows associated with them.· Performing core configuration tasks including system UI policies, business rules, client scripts and ACLs.client scripts,UI actions and Data policies· Moving data in and out of an instance using import sets and transform maps and the auto-import of data into service now.· Creating SLA workflows based on customer requirements.· Maintaining existing applications. Creates code that meets system standards and working on Script Includes.· Global and scoped glide components, including GlideRecord, GlideAggegate, GlideSystem, and GlideDateTime.· Experience in migrating between various environments in ServiceNow using Update Sets.· Experience in working with ServiceNow Workflows, Import Sets, and Update Sets.· Proficient in developing & streamlining the process with proven ability to enhance operational effectiveness and meet operational goals within the cost, time & quality parameters.· Workflow configuration, scheduled task, service watch, and other ServiceNowautomation.· In - depth knowledge of the technical implementation of Change Management, Incident Management, Problem Management, Asset Management, Service Catalog, Knowledge Management, Configuration Management, Procurement, Reporting and Integrations, Service Requests.· Engage in weekly requirement grooming, story backlog process with process owners/team for Service Catalog, Service Portal, Change, and Problem management.
Education
Raghu Engineering College
Bachelor of Technology - BTech, Mechanical Engineering
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