Pavan Manne

About Pavan Manne

Experienced System Analyst & Dynamics CRM Developer with over 5 years of hands-on…

Experience

1. Dynamics Crm Developer

   Blue Cross Blue Shield Association

   Mar 2024 — Present · Chicago, IL, US

   Designed and developed custom entities, fields, forms, and views in Dynamics 365 to support business processes, leading to a more tailored CRM environment.•Developed complex applications on Microsoft Dynamics CRM platform with customization of entities, sitemap writing client-side JavaScript.• Created and debugged custom plugins using C# and.NET framework to implement business rules, improving automation and system efficiency.• Wrote and optimized SQL queries for data extraction and integration with CRM, facilitating data reporting and analysis.• Used Bing Maps API to design and develop dashboards to display incoming customer requests and update address coordinates in the Microsoft Dynamics CRM.• Integrated Dynamics CRM with third-party systems using Web API, REST, and OData, streamlining data flow and enabling real-time data synchronization.• Integrated Power BI with Dynamics 365 for advanced data analytics, providing real-time insights and dashboards for management decision-making.• Led data migration efforts from legacy CRM systems to Dynamics 365 using SSIS, SQL scripts, and third-party tools, ensuring accurate data transfer and validation.• Building the CRM forms, screens and views, as well as workflows and reports around the customer needs for an interface• Creating documentation to define workflow and requirements and implementing custom workflows into business process.• Managed the deployment and version control of custom CRM solutions, ensuring smooth production rollouts using DevOps pipelines and solution patches.• Import and export data within MS Excel and MS Dynamics CRM.