Pavan Kumar T R

Lead Intune / MDM Administrator | Unified Endpoint Management (UEM) | Microsoft Endpoint Manager | Enterprise Mobility Solutions (EMS)

Role
Lead Administrator Microsoft Intune Mobile Device Management (Mdm) at HCLTech
Location
Kolar, KA, IN
LinkedIn followers
500 followers

About Pavan Kumar T R

I’m an IT professional with 11+ years of experience specializing in Unified Endpoint…

Experience

  1. Lead Administrator Microsoft Intune Mobile Device Management (Mdm)

    HCLTech

    Jul 2018 — Present · IN

    Deliver enterprise-wide Microsoft Endpoint Manager (Intune) UEM support for iOS, Android, and Windows devices, ensuring seamless enrolment, compliance, and security. Administer configuration profiles, conditional access, app protection policies, and Intune patch management. Prepare SOPs, SMTDs, and knowledge guides to standardize processes and improve resolution efficiency. Handle incident and escalation management via ServiceNow, resolving Wi-Fi, app, email, passcode, and Apple ID issues. Manage provisioning profiles, certificate renewals, enterprise application licensing, and SIM activation troubleshooting (AT & T, Verizon). Conduct KT sessions for MDM engineers and field staff, earning consistent client recognition. Provide VIP support, resolving high-priority issues such as app renewals and license escalations. Supported Autopilot (zero-touch deployment) and Intune patching implementation.

Education

  • Govt. School Of Mines

    Diploma in computer science, Computer Science

    2006 — 2015

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Pavan Kumar T R — Lead Administrator Microsoft Intune Mobile Device Management (Mdm) at HCLTech in Kolar, KA, IN | Unifers