Pavan Kumar Suresh
Digital Process Re-Engineering Lead @ HSBC | Driving Digital Transformation | Certified Scrum Master | IIM Alumni
- Role
- Digital Process Re-engineering Lead at HSBC
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Pavan Kumar Suresh
Seasoned, dynamic, and results-driven professional with 14+ years of experience across International Wealth & Personal, Commercial Banking & Digital Business Services (DBS). Driving digital transformation and continuous improvement initiatives across multiple markets whilst leveraging Agile methodologies and effective leadership practices. Proven track record in channel optimization and implementing global digitization projects that significantly enhance service delivery and client satisfaction. Additional expertise in managing high-value client portfolios and utilizing advanced analytical tools to boost retail banking and wealth management performance. Instrumental in collaborating with IT, digital channels, and third-party providers to provide high-impact digital solutions that drive business growth and innovation. Adept at spearheading non-technology and technology-driven projects, securing resources, and aligning global digital strategies with local execution to achieve exceptional organizational outcomes.
Experience
Digital Process Re-engineering Lead
Dec 2023 — Present · IN
Accountable to plan and manage the implementation of the change by working with Global and Market delivery teams to improve adoption of digital channels across Wholesale, Wealth & Personal Banking. Inspire, motivate and drive cross-functional and multi-cultural value stream delivery teams by embedding a culture of continuous improvement across the team through effective leadership & embedding Agile ways of working. Collaborate with cross functional teams to synchronize delivery roadmaps, milestones, and priorities, ensuring alignment across business and functional teams. Lead funding and delivery strategies using Value Stream Investment Planning, Quarterly Business Review, Governance Forums, Program Increment Planning processes, securing market change and implementation plans that are critical for realizing business objectives. Manage comprehensive tech & non-tech delivery projects by understanding the business objectives, business and technical requirements, and digital transformation agenda Collaborate with IT, digital channels, operations, third-party providers, and other enabling functions to assemble and empower robust cross-functional teams to meet project milestones and for optimal delivery performance.
Education
Symbiosis Centre for Distance Learning
Post Graduation Diploma in Banking and Finance, Banking and Finance
2016 — 2019
Indian Institute of Management Tiruchirappalli
Executive Certification Programme, Banking and Finance
Bhartiya Vidya Bhavans Degree College
Bachelor of Commerce (B.Com.), Business/Commerce, General
2008 — 2011
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