Pavan Kumar Reddy Edara
Senior Software Engineer @CGI | Application and Production Support in SQL Troubleshooting, Optimising System performance, process improvement, ITIL for Banking Domain
- Role
- Software Engineer at HCLTech
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Pavan Kumar Reddy Edara
Experienced Application Support Engineer with 5 years of expertise in managing and supporting critical banking applications, ensuring high availability, reliability, and compliance with SLA and vendor governance policies.Currently leading a team of 4 members and acting as the Subject Matter Expert (SME) for six mission-critical applications, ensuring seamless operations and acting as the first point of escalation.Hands-on experience with monitoring and automation tools including Control-M, ITRS Geneos, Splunk, StreamSets, and Grafana, using them effectively for job scheduling, monitoring, and alerting.Spearheaded multiple automation initiatives to reduce manual efforts and KSL counts, such as:Creating custom Splunk alerts for job failures and file monitoring.Designing Splunk dashboards for proactive issue detection.Developing batch scripts, shell scripts, and Ansible playbooks to streamline routine tasks.Strong understanding of ITIL processes including Incident Management, Change Management, Problem Management, and Knowledge Management, ensuring adherence to best practices in all support activities.Regularly prepare and present weekly and monthly reports such as INC and SR quality metrics, KSL analysis, and change review decks for Customer Success Managers (CSMs) and higher management.Actively participate in CAB (Change Advisory Board) calls, Disaster Recovery (DR) drills (4 completed), and internal audits in collaboration with application ISOs to ensure compliance and readiness.Created and maintained over 500 Knowledge Base (KB) articles to support team learning, onboarding, and operational efficiency.Responsible for rota planning, shift allocation, and Single Point of Contact (SPOC) duties including handling calls with CSMs, assigning SMM roles, and ensuring 24/7 support coverage.Proficient in supporting cloud-based applications hosted on Google Cloud Platform (GCP), including monitoring via Google Console and resolving access and application-level issues for cloud users.Played a key role in onboarding applications into monitoring tools like Geneos and creating new Control-M job workflows through formal change processes.Worked closely with L3 teams on FileNet application support, demonstrating strong knowledge in issue management, enhancements, and suggesting valuable improvements for application stability.Known as the #1 Value Contributor in the project for consistent performance, proactive problem-solving, and continuous innovation in support practices.
Experience
Software Engineer
Jan 2021 — Present · Bangalore, IN
Education
Birla Institute of Technology and Science, Pilani
Bachelor of computer science, Design and computer science
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